Privacy Policy
This policy explains what personal information we collect when you subscribe to and use Whittemore's website hosting service, how we use it, and the choices you have. It covers our billing portal and the emails we send about your subscription. It does not cover the content of the website we host for you, which is governed by your own privacy practices.
1. Information we collect
- Account and billing details: your name, email address, billing address, and the address of the website we host for you.
- Payment information: collected and stored by our payment processor, Stripe. We never see or store your full card number; we receive only the card brand, last four digits, expiry, and payment status.
- Subscription and payment history: invoices, payment successes and failures, and the status of your subscription.
- Communications: emails you send us, and records of the billing emails we send you (including whether they were delivered).
- Technical data: standard server logs (IP address, browser type, pages requested) when you visit our billing portal.
2. How we use it
- To provide the hosting service, bill you, and send receipts and renewal notices.
- To notify you when a payment fails and before hosting is suspended or terminated.
- To respond to support requests and communicate about your account.
- To prevent fraud, secure our systems, and comply with legal obligations.
We do not sell your personal information and we do not use it for third-party advertising.
3. Who we share it with
We share information only with service providers that help us run the service, each bound to use it solely for that purpose:
- Stripe — payment processing, subscription management and the customer billing portal (Stripe privacy policy).
- Postmark — sending transactional emails about your subscription.
- Vercel — hosting this billing portal.
- WPMU DEV — the infrastructure provider on which your website is hosted.
We may also disclose information if required by law, to enforce our Terms, or as part of a business transfer.
4. How long we keep it
- Account and billing records are kept for as long as you have a subscription and for seven years afterwards, to meet tax and accounting requirements.
- Your hosted website's files and database are retained for 30 days after your subscription ends, then deleted.
- Email delivery logs are retained by Postmark for a limited period (currently 45 days).
5. Your choices and rights
- You can view and update your billing details, download invoices, and cancel at any time through the hosting portal.
- You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep by law) by emailing billing@whttmr.com.
- Billing and service emails are necessary to provide the service and cannot be opted out of while you have an active subscription; we do not send marketing email.
- Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR. We will honor those requests as required.
6. Security
We use reputable providers, encrypted connections (HTTPS), and access controls to protect your information. Card data is handled entirely by Stripe, which is certified to PCI DSS Level 1. No system is perfectly secure; if we learn of a breach affecting your information we will notify you as required by law.
7. Children
The service is intended for businesses and adults. We do not knowingly collect information from children under 13.
8. Changes
We may update this policy. We will post changes here and email you about material changes before they take effect.
9. Contact
Whittemore, LLC · 3807 Sahler St, Cheyenne, WY 82009 · billing@whttmr.com